1. Introduction

These Terms and Conditions (“Terms”) govern the provision of medical services by Niva Medical Clinic (“the Practice”) to you (“the Patient”) and any individual or entity acting on your behalf. By booking an appointment or using any of the services offered by the Practice, you agree to be bound by these Terms.

2. Registration

2.1. To access the services provided by the Practice, you must first register by providing accurate and complete personal information, including your name, date of birth, address, email address, telephone number, and any relevant medical information. You are responsible for keeping this information up to date.

2.2. You may be required to provide proof of identity when registering or attending appointments. The Practice reserves the right to refuse registration or services if you fail to provide satisfactory proof of identity.

3. Appointments

3.1. Appointments can be booked by telephone, email, reception or online via the Practice’s website. The Practice will endeavour to accommodate your preferred appointment date and time but cannot guarantee availability.

3.2. You must provide at least 4 hours’ notice if you wish to cancel or reschedule an appointment. Cancellation or rescheduling requests received within 4 hours of the appointment time will result in full payment being due.

4. Cancellation Policy

4.1. If you cancel your appointment more than 24 hours before the scheduled appointment time, you will be eligible for a full refund.

4.2. If you cancel your appointment within 4 hours of the scheduled appointment time, you will be required to pay the full appointment fee. If you cancel between 4-24 hours we may charge a 10% admin fee depending on the circumstances of the cancellation. 

4.3. Refunds will be processed using the original payment method within 14 working days of receiving the cancellation request.

5. Fees and Payment

5.1. The fees for the Practice’s services will be provided to you upon registration or upon request. Fees are subject to change without prior notice.

5.2. Payment is due at the time of booking your appointment. The Practice accepts payment by credit or debit card, or bank transfer, alternatively, if you book by telephone credit or debit card details will be taken to secure the payment.

5.3. If you fail to pay the required fees, the Practice reserves the right to withhold or cancel your appointment.

6. Confidentiality and Data Protection

6.1. The Practice is committed to maintaining the confidentiality of your personal and medical information. The Practice will comply with all applicable data protection laws and regulations, including the UK Data Protection Act and the EU General Data Protection Regulation (GDPR).

6.2. For further information on how the Practice collects, uses, and protects your personal information, please refer to our Privacy Policy.

7. Liability

7.1. The Practice shall not be liable for any loss or damage arising from your use of the services, except where such loss or damage is caused by the Practice’s negligence or breach of these Terms.

7.2. The Practice’s total liability to you in respect of any claim arising out of or in connection with these Terms shall be limited to the total fees paid by you for the services in question.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Amendments

The Practice reserves the right to amend these Terms at any time without notice. Your continued use of the services following any amendment shall be deemed acceptance of the amended Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms, please contact the clinic at: Niva Medical Clinic, 12 Buckingham Parade, Stanmore Broadway, HA7 4EB or via email (info@nivamedicalclinic.co.uk)