Introduction

Niva Medical Clinic Ltd (“Niva Medical Clinic”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

Niva Medical Clinic Ltd is a company registered in England and Wales (Company Number 15590054). Our registered office is 12 Buckingham Parade, The Broadway, Stanmore, HA7 4EB.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

• Visit our website.
• Contact us by telephone, email, social media or in person.
• Register as a patient.
• Book appointments with our clinicians.
• Receive healthcare services from Niva Medical Clinic.
• Enrol in one of our membership plans.
• Attend health checks, blood tests, diagnostic investigations or home visits.
• Receive treatment from healthcare professionals working with or through Niva Medical Clinic.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and our professional obligations relating to patient confidentiality.

Who We Are

Niva Medical Clinic is an independent private medical clinic providing healthcare services including:

• Private GP consultations.
• Health assessments and preventative healthcare.
• Blood tests and diagnostic services.
• Home visiting services.
• Women’s health services.
• Weight management services.
• Physiotherapy and musculoskeletal services.
• Mental health and psychological services.
• Audiology, Speech & Language Therapy and allied healthcare services.
• Specialist referrals and coordinated care.

For questions regarding this Privacy Policy or your personal information, please contact:

Niva Medical Clinic

12 Buckingham Parade
The Broadway
Stanmore
HA7 4EB

Email: info@nivamedicalclinic.co.uk

Telephone: 020 8865 1938

What Information We Collect

We may collect and process the following categories of personal information:

Personal Information

• Name
• Date of birth
• Address
• Email address
• Telephone number
• NHS number (where relevant)
• Emergency contact details
• Payment and billing information

Health Information

As a healthcare provider, we routinely process special category data relating to health, including:

• Medical history
• Symptoms and diagnoses
• Consultation notes
• Prescriptions
• Investigation results
• Blood test results
• Referral letters
• Imaging reports
• Treatment plans
• Correspondence relating to your care

Website and Technical Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookie information

How We Collect Information

We may collect information directly from:

• You
• Parents or legal guardians
• Family members acting on your behalf
• Your GP
• Consultants and healthcare professionals involved in your care
• Hospitals and healthcare providers
• Insurance providers
• NHS organisations
• Referral partners
• Our website and online booking systems

How We Use Your Information

We use personal information to:

• Provide safe and effective healthcare.
• Arrange appointments and follow-up care.
• Maintain accurate medical records.
• Communicate with you regarding your care.
• Process payments and manage accounts.
• Respond to enquiries and complaints.
• Improve our services.
• Meet our legal, regulatory and professional obligations.
• Protect patients, staff and the public.
• Conduct clinical governance, audit and quality improvement activities.

Where you have provided consent, we may also contact you regarding services, promotions, health information and clinic updates.

You may withdraw marketing consent at any time.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate interests.
• Provision of health or social care.
• Protection of vital interests.
• Consent where required.

Special category health information is processed in accordance with Article 9 UK GDPR for the provision of healthcare and medical treatment.

Sharing Your Information

We only share personal information where necessary and appropriate.

This may include:

• Healthcare professionals involved in your care.
• Hospitals and specialist providers.
• Diagnostic laboratories.
• Imaging providers.
• Insurance companies (where applicable).
• Regulatory bodies.
• Professional advisers.
• IT service providers and secure clinical software providers.
• Legal authorities where required by law.

We do not sell personal information to third parties.

Medical Records and Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory and professional obligations.

Medical records are retained in accordance with applicable legislation and professional guidance, including the NHS Records Management Code of Practice where appropriate.

Call recordings are generally retained for up to 28 days unless required for investigation, safeguarding or legal purposes.

Your Rights

You have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request erasure where applicable.
• Request restriction of processing.
• Object to processing.
• Request transfer of your information.
• Withdraw consent where consent is relied upon.
• Complain to the Information Commissioner’s Office (ICO).

Requests should be sent to:

info@nivamedicalclinic.co.uk

Complaints

If you have concerns regarding how your personal information has been handled, please contact us in the first instance using our complaints procedure.

Complaints will be managed in accordance with Niva Medical Clinic’s Complaints Policy. Where appropriate, complaints may be reviewed internally by senior management and may proceed to independent mediation by mutual agreement in accordance with our published complaints procedure.

Cookies

Our website uses cookies and similar technologies to improve functionality, security and user experience.

Further information regarding our use of cookies can be found in our Cookie Policy.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, guidance or our services.

The most recent version will always be available on our website.

Contact Us

Niva Medical Clinic

12 Buckingham Parade
The Broadway
Stanmore
HA7 4EB

Email: info@nivamedicalclinic.co.uk

Telephone: 020 8865 1938

If you remain dissatisfied with how we have handled your personal information, you may contact the Information Commissioner’s Office:

Website: https://ico.org.uk

Telephone: 0303 123 1113